Remove a fake review
on Trustpilot!
Reported through Trustpilot’s official channel Pay only on success Cost: €79 upon removal
„Payment only upon success“ - The Remoovo®-Principle
Remove a Trustpilot review
How to have a fake review on Trustpilot removed
Have you been reviewed on Trustpilot by someone who never bought from you or used your services? We report this fake review for you – and you only pay if Trustpilot removes it.
For online shops, service providers and software companies, Trustpilot is often the most important showcase. The TrustScore appears in search results, in ads and on your own website. It is all the more annoying when a review comes from someone who has had no experience with your business at all.
Remoovo handles reviews on Trustpilot that are damaging to your reputation, negative or critical and whose authors you cannot clearly identify as customers – nothing more! In the vast majority of cases, however, this leads to removal.
Remoovo® – your removal service for fake reviews.
- Reported through Trustpilot’s official channel
- We handle the communication with Trustpilot
- Pay only on success
Remove a Trustpilot review – how it works
1. Submit the review
Send us the link to the review on Trustpilot and confirm that you cannot link the author to any customer contact – that is, to no order, no assignment and no enquiry.
2. We report the review
We inform Trustpilot through the official reporting channel that the review is not based on any customer experience with your business. We handle any follow-up questions from Trustpilot.
3. Pay only on success
If Trustpilot removes the review, we invoice our fee. If the review stays online, you pay nothing.
Important: what Remoovo does – and what it doesn’t
“We tell the platform exactly one thing: this author was not a customer.”
Which reviews we handle: Reviews that are damaging to your reputation, negative or critical and whose authors you cannot clearly identify as customers.
What we do for you: We report to Trustpilot that you cannot link the author to any customer contact and that the customer contact is therefore disputed.
What we don’t do: We neither assess the content of the review nor provide legal advice. We cannot report reviews from genuine customers – for example about delivery times, product quality or customer service – even if they are unfair or negative.
Your statement counts: You confirm to us that you cannot link the author to any customer contact. We pass on only this statement. It must therefore be true.
Report a Trustpilot review yourself
“Why pay when it can be free?”
As a business, you can also report a review yourself through your Trustpilot Business account. This is how it generally works:
- Log in to your Trustpilot Business account. If you don’t have access to your company profile yet, you can set it up free of charge.
- Open the review in question in the reviews section.
- Select the option to report the review.
- State as the reason that the review is not based on a genuine customer experience with your business.
- Submit the report and answer any follow-up questions from Trustpilot.
Trustpilot may then ask the author to prove their customer experience. The decision on removal rests solely with Trustpilot. The menu names in the Business account may change from time to time.
No time or no Business account? Then we will take care of the report for you – you only pay on success. Send a free enquiry now.
Remove a Trustpilot review: our prices
1 review
Single order
From 2 reviews
per review
No success
Review stays online
Send a free enquiry now
FAQ – Removing a Trustpilot review
Which Trustpilot reviews is the service suitable for?
Only for reviews whose authors you cannot link to any customer contact – that is, people who have neither ordered from you, used your services nor contacted you with an enquiry. We pass on only this statement to Trustpilot.
What if the author was a genuine customer?
Then unfortunately we cannot act for you – even if the review is unfair or negative. With genuine customers, a factual public reply to the review can be a good way to show other readers your point of view.
I can’t find the author in my system – what now?
That is exactly when our service can help. If you cannot link the name or the details in the review to any order, enquiry or assignment, let us know in your enquiry. We then report to Trustpilot that the customer contact is disputed.
Do I need a paid Trustpilot plan?
No. A free Trustpilot Business account is enough to report a review.
How much does it cost to have a Trustpilot review removed?
The enquiry is free and without obligation. A fee is only charged if Trustpilot removes the reported review: €79 for one review, €49 per review from two reviews. If the review stays online, you pay nothing. See prices
Can you also delete my Google Business Profile?
Yes. We can remove your entire Google Business Profile – including all reviews. Find out more here: Delete a Google Business Profile.
Remove a Trustpilot review – we can help!
“Protect your good reputation.”
Have you been reviewed on Trustpilot by someone who was never your customer? Send us the link to the review. We tell Trustpilot that the customer contact is disputed – and you only pay on success.
