Privacy Policy
This English text is a convenience translation. In the event of any discrepancy, the German version of this privacy policy shall prevail.
The following privacy policy applies to the use of our website, including the contact form and email enquiries.
We are pleased that you are visiting our website and that you are interested in our company. In doing so, we respect your privacy and safeguard the protection of your personality rights by complying with the applicable data protection legislation.
As we depend on your trust, we practise active data protection in the awareness of our particular responsibility; it is the foundation of our conduct and of the way we think about quality.
You can visit our web pages without telling us who you are. In order for us to display our web pages, all you are obliged to provide is the data transmitted by your browser to our server (see „Log files“). Further personal data relating to you is only stored if you enter it on the website voluntarily or use the corresponding functions, for example when making entries via our contact form.
As a general rule, we process personal data in order to provide our services or in the course of the corresponding steps prior to entering into a contract (for example contract negotiations or the preparation of a quotation). The specific purposes depend on the particular service to which the business relationship or the pre-contractual steps relate. The legal basis for this is Art. 6(1) sentence 1 lit. b GDPR. In some cases we process personal data where this is necessary under Art. 6(1) sentence 1 lit. f GDPR for the establishment, exercise or defence of legal claims, or in cases where there is a legal obligation to process the data under Art. 6(1) sentence 1 lit. c GDPR.
We process and store personal data for as long as this is necessary in order to fulfil our contractual and statutory obligations. Where the storage of personal data is no longer necessary in order to fulfil those obligations, the data is erased, unless statutory retention obligations apply – such as the commercial and tax law retention obligations under the German Fiscal Code (Abgabenordnung) and the German Commercial Code (Handelsgesetzbuch) (6 or 8 years) – in order to preserve evidence within the statutory limitation periods.
Log files
Each time our site is accessed, we collect the following information about your device: the IP address of your device, the request sent by your browser and the time of that request. We also record the status and the volume of data transferred in the course of that request, as well as product and version information about the browser used and the operating system of your device. We further record which website you accessed our site from. The IP address of your device is stored only for the duration of your use of the website and is then erased without delay or anonymised by truncation. The remaining data is stored for a limited period. We use this data to operate our website, in particular to identify and rectify website errors, to establish the load on the website and to make adjustments or improvements (legal basis: Art. 6(1) sentence 1 lit. f GDPR).
Contact form and contact by email
Our website has a contact form which can be used to contact us electronically. If you make entries here, the data entered in the input screen is transmitted to us in encrypted form and stored. The fields marked with an asterisk are data which we absolutely require in order to answer your enquiry (mandatory information). You may also provide further information which is not required but may be helpful (voluntary information). At the time the message is sent, the IP address and the date and time of sending are also stored. The legal basis for processing the data is Art. 6(1) sentence 1 lit. f or b GDPR in the case of mandatory information, and Art. 6(1) sentence 1 lit. a GDPR in the case of voluntary information.
If you send us an email, then on receipt of your email we process not only the content of the message and your sender information, such as your email address and timestamp, but also technical metadata such as the message ID, IP addresses and routing information. The legal basis for processing the data transmitted in the course of sending an email is Art. 6(1) sentence 1 lit. a, b and f GDPR.
The data is erased as soon as it is no longer required in order to achieve the purpose for which it was collected. In the case of the personal data from the input screen of the contact form and the data sent by email, this is the case once the conversation with the user has ended. The conversation has ended when it is apparent from the circumstances that the matter concerned has been conclusively dealt with. Where a contractual relationship is entered into, the data is erased once the statutory retention period has expired.
Cookies
Cookies are very small text files used by websites which your browser stores on your device and which can pass certain information to us or, where applicable, to a third party.
Transient cookies are deleted automatically when you close your browser. These include session cookies in particular. They store what is known as a session ID, which makes it possible to assign different requests from your browser to a shared session. This allows your device to be recognised when you return to our website. Session cookies are deleted when you log out or close your browser.
Persistent cookies are deleted automatically after a set period, which may vary from cookie to cookie. Unlike transient cookies, they are not deleted automatically when the browser is closed. You can, however, delete cookies at any time in your browser’s security settings.
Cookies which are strictly necessary in order to provide a service expressly requested by the user („necessary cookies“) are processed on the basis of our legitimate interest in providing and operating the website, pursuant to Art. 6(1) sentence 1 lit. f GDPR and Section 25(2) TDDDG (the German Telecommunications Digital Services Data Protection Act). The following necessary cookies are set when you visit our website: paddos_34MnF, a cookie required for hosting the website, storage period 1 year.
In addition, further information is stored on, or accessed from, your device which is not strictly necessary in order to provide a service expressly requested by the user. Such storage or access only takes place if you give your consent (Art. 6(1) sentence 1 lit. a GDPR and Section 25(1) TDDDG). Details of the nature of the information, the purpose of the processing, the storage period of the information and possible recipients of the data are set out later in this privacy policy.
You can set your browser so that it does not accept cookies at all, or so that only certain cookies are stored or not stored. You can withdraw any consent you have given to the processing of data by means of cookies at any time by deleting the cookies concerned directly in your browser settings. You will find further information on this in your browser’s help system. If your browser rejects all cookies, it is possible that not all functions of this website can be used.
Social media presences
In order to provide customers, partners and other interested parties with up-to-date information and to get in touch with them, we operate what are known as „social media presences“ on the following social media platforms in addition to our own website: LinkedIn, XING, Facebook, Instagram.
The data processing in this context is carried out by the provider of the social media platform. Processing of data outside the European Union cannot be ruled out. The platform provider may make aggregated usage data available to us; we do not, however, have access to personal data if you merely visit our social media presence.
The legal basis for the data processing is Art. 6(1) lit. f GDPR. Where consent is given in the form of an opt-in („ticking a box“, „activating a button“) or in another form in which consent is obtained, the legal basis is Art. 6(1) lit. a GDPR. Consent may be withdrawn at any time, without giving reasons, with effect for the future, vis-à-vis the party to whom it was given.
As the data processing is carried out by the platform provider, we recommend that you contact the relevant platform provider in respect of your rights to information, rectification, erasure, data portability and objection in connection with your visit to our social media presence. We will of course support you in exercising your rights should you need us to.
In addition, cookies may be set on your device. The purposes of and legal basis for the use of cookies can be found under „Cookies“ in this privacy policy or in the privacy policies of the platform provider.
You will find further information at the following links:
• Facebook: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. When you visit our social media presence on Facebook, personal data is processed as follows according to Facebook:
https://www.facebook.com/legal/terms/information_about_page_insights_data.
Further information is available at: https://www.facebook.com/legal/terms/page_controller_addendum
Should any data be transferred to Meta Platforms, Inc. (USA), this takes place on the basis of the European Commission’s adequacy decision on the EU-U.S. Data Privacy Framework.
• LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. When you visit our social media presence on LinkedIn, personal data is processed as follows according to LinkedIn:
https://legal.linkedin.com/pages-joint-controller-addendum. Further information is available at
http://www.linkedin.com/legal/privacy-policy.
Should any data be transferred to LinkedIn Corporation (USA), this takes place on the basis of the European Commission’s adequacy decision on the EU-U.S. Data Privacy Framework.
• XING SE, Dammtorstraße 30, 20354 Hamburg, Germany,
https://privacy.xing.com/de/datenschutzerklaerung.
• Instagram: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; https://privacycenter.instagram.com/policy/
Should any data be transferred to Meta Platforms, Inc. (USA), this takes place on the basis of the European Commission’s adequacy decision on the EU-U.S. Data Privacy Framework.
Review seal
On our website we use the review seal of Expert Systems AG, which operates a review platform at www.provenexpert.com. On that portal, customers can review us. The reviews received are presented on our website in the form of a widget. With this review function and the review seal, we aim to improve our service and to help build trust (legitimate interest pursuant to Art. 6(1) lit. f GDPR).
The widget sets a session cookie. The following access data is transmitted for the purpose of server allocation:
• the date and time of your visit to our website
• the page from which the accessing system reached our site
• the pages called up during your visit
• session identification data (session ID)
• the internet protocol address used (IP address)
• browser type and version
• device type
• operating system and similar technical information
The review platforms process the above data in order to deliver the content of the review widget (processing on behalf of the controller pursuant to Art. 28 GDPR).
If you wish to submit a customer review on the review platforms mentioned yourself, you leave our website and the scope of this privacy policy.
You will find further information on data protection at the review platforms in the privacy policy of the respective operator of the review platform.
Scope of this privacy policy
The website contains links to websites of other providers, to which this privacy policy does not extend. If these links are no longer up to date or the websites no longer exist, please let us know. We will then endeavour to update them promptly.
Withdrawal of consent and objection to data processing
Where you have given us your consent, you may withdraw it at any time with effect for the future.
Insofar as we base the processing of your personal data on a balancing of interests, you may object to the processing. If you exercise such a right of objection, we ask you to set out the reasons why we should not process your personal data in the way we have been doing. In the event of a justified objection on your part, we will examine the situation and will either cease or adjust the data processing, or explain to you our compelling legitimate grounds for continuing the processing.
You may object at any time to the processing of your personal data for the purposes of advertising and data analysis.
You can send your withdrawal or objection to us using the contact details given under „Controller“.
Your rights
You have the following rights vis-à-vis us in respect of the personal data concerning you:
- Right of access (Art. 15 GDPR)
- Right to rectification or erasure (Art. 16 and 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to object to processing (Art. 21 GDPR)
- Right to data portability (Art. 20 GDPR).
You also have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data.
Controller
Your questions and suggestions on the subject of data protection are very important to us. You can reach us at the following address:
Anja Cheswick
Kurt-Walheim-Straße 6
73529 Schwäbisch Gmünd
Germany
Email: info@remoovo.de
(see also the legal notice).